Return Policy

 

     

    General Return Policy

    Returns are accepted for store credit only.

    Your return must be mailed out within 10 days of receiving your package. 

    All items must be in new, unused, and unworn condition. Please try on all clothing with care, any items with cosmetic stains or odors will not be eligible for a return.

    For hygiene purposes, we do not accept returns under any circumstances for bodysuits and panties. These items are final sale.

    Swimsuits will not be accepted if the hygienic liner sticker has been removed. 

    As of now, all shipping fees that occur during a return are the responsibility of the customer and original shipping fees are non-refundable. 

    Jewelry, accessories, beauty and discounted/markdown items are final sale.

    Items that are not eligible for a return will be sent back at sender's expense. 

    Roost Home Goods Return Policy

    • Less than 70 Lbs – Full refund for store credit subject to deduction of the shipping to and from expenses.
    • Big furniture more than 70 Lbs – For a full refund you are required to pay shipping to and from plus a 15% restocking fee. 

    Please send an email to confirm the cancellation policy in case of any doubts. Our refund rate is less than 1% and we work with the customer in every one of these cases.

    Carrier Damage & Breakage

    • Full refund or shipment of new item.
    • Once the goods have been received, please inspect all items at time of delivery.

    • Note the damage on the Carrier Receipt, if possible.

    • Please keep all packaging intact exactly as you received it.

    • You must notify us within 2 days of receipt of any damage claims.

    If you receive a broken/damaged item, this damage was most likely caused during shipment, as we thoroughly inspect all merchandise before it leaves our warehouse. We will open a Damage Claim through our shipper. Please do not ship the broken item(s) back to us, however, please send us photos of the damaged item(s) and the packaging.  Please send photos by email to sarah@loveandwhiskey.com.  It will need to be inspected at your location by the carrier and then you we will notify you what to do with the items. Once the damaged item(s) has been inspected and the damage claim has been approved, you will either be credited for the amount paid or the item will be replaced.

    AVAILABILITY OF MERCHANDISE
    We do our best to ensure that items listed for sale on our site are available for quick shipment. However, there are situations when items are no longer in stock or are on back-order. Back-ordered or out of stock items can take 2-12 weeks for delivery to us. We will do our best to give you accurate estimated ship times on these items. If you place your order and an item is out of stock or back-ordered, we will contact you promptly. 

    SPECIAL ORDERS
    Special order items may not be canceled and are not returnable, either for credit or refund. Special order items are clearly noted as such. 

    PRICES
    Prices are subject to change without notice. If a product is listed at an incorrect price, Love & Whiskey reserves the right to refuse, cancel or limit any order placed at the incorrect price.